Kathryn Finney
All InsightsThe Build

Price Your Product Without Apologizing for It

Most first-time founders underprice by 30 to 50 percent. Here's how to set a price you can actually defend.

By Kathryn Finney7 min read
Price Your Product Without Apologizing for It

TL;DR

Most first-time founders underprice by 30 to 50 percent because of fear and impostor syndrome. Setting a price that covers your costs and reflects your value is not a suggestion, it is a requirement for survival.

I have sat in hundreds of pitch meetings where a founder presents a brilliant solution to a real problem. They have the data. They have the drive. But when we get to the slide about revenue and pricing, their voice drops an octave. They start mumbling about low-cost entry points and being the affordable alternative.

Let me tell you something right now. Being the cheapest is not a business strategy. It is a slow death sentence.

For underestimated founders, the people the traditional startup world ignored, pricing is often the hardest part of the build. We have been taught, socially and professionally, to be grateful for whatever space we are given. We worry that if we charge what we are actually worth, people will walk away. We confuse being accessible with being free.

If you want to build a real company, you have to stop apologizing for your price. You are not running a charity. You are building a machine that solves a problem in exchange for capital. If that machine does not produce enough capital to keep itself running and pay you a living wage, it is not a business. It is a very stressful hobby.

The Psychology of the Underprice

Most first-time founders underprice their products by at least 30 to 50 percent. When I was writing Build the Damn Thing, I looked closely at why we do this. It usually comes down to 'The Ask.' We are afraid that a high price point invites more scrutiny. We think that if we keep the price low, people will forgive our early mistakes or our lack of a fancy pedigree.

This is a lie. Low prices actually attract the most difficult customers. When someone pays a premium, they are invested in the outcome. When someone pays pennies, they treat you like you are disposable. They are the first to complain and the last to offer helpful feedback.

Underpricing also sends a signal to the market that you do not value your own expertise. If you tell me your software can save my company ten thousand dollars a month, but you are only charging me ten dollars for it, I am going to assume it is broken or that you do not understand the problem. You are creating a 'value gap' that makes investors nervous. They want to see that you understand the economics of your industry.

Factor in the Cost of Being You

When you sit down to figure out your numbers, you cannot just look at the direct cost of the materials or the server space. You have to factor in your time. You have to factor in the cost of the expertise it took for you to even identify this problem.

I see this constantly in my advisory work with growth-stage companies. Founders focus on the 'Marginal Cost', which is what it costs to produce one more unit of the thing. They forget the 'Customer Acquisition Cost' and the 'Cost of Living'.

If it takes you forty hours to produce something and you sell it for a hundred dollars, you are making less than minimum wage after you pay for electricity and internet. You are essentially paying people to take your product. That is not how you build a legacy. You need to calculate your 'Break-Even' point and then add a healthy margin for the unexpected. Because in business, the unexpected is the only thing you can count on.

The Three Tiers of Pricing Realism

To get your pricing right, you need to look at three things: The Market, The Value, and The Math.

The Market tells you what people are currently paying for similar solutions. Do not look at the outliers. Look at the companies that are actually making money. If the average price is fifty dollars and you want to charge five, you better have a damn good reason why your costs are so much lower.

The Value is what the customer gets out of it. This is where most underestimated founders win. We often build products for communities that have been ignored, meaning our product is the only one that actually works for them. That exclusivity has value. If you are the only one providing a solution to a specific pain point, your price should reflect that scarcity.

The Math is the cold, hard logic. You need a spreadsheet. You need to list every single expense. You need to include your salary. Yes, a real salary. If your business model only works because you are working for free, your business model is broken. I talk about this path from idea to actual revenue in the BUILD Sprint because you have to get the foundation right before you try to scale.

Stop Guessing and Start Testing

If you are nervous about your price, the answer is not to lower it in your head. The answer is to test it in the world.

Put a 'Buy' button on a landing page with the higher price. See who clicks. Talk to your early adopters and ask them what they would be willing to pay to make the problem go away forever. Most of the time, you will find that the 'high' price you were scared of is actually perceived as 'fair' by a customer who really needs what you are selling.

Pricing is a hypothesis. It is not set in stone. You can raise it. You can create tiers. You can offer a 'Founding Member' rate that is lower for a limited time, provided you explicitly state that the price will go up later. This creates urgency without devaluing the brand.

What you cannot do is hide. You cannot wait until you feel 'ready' to charge a professional rate. You will never feel ready. You just have to be willing to be uncomfortable.

The Respect Factor

There is a certain level of respect that comes with a firm price. When you state your price with a period at the end of the sentence instead of a question mark, you are telling the world that you know what you are doing.

I have seen this in my own career, from the early days of digitalundivided to the work I do now with Genius Guild. People will try to negotiate you down. They will tell you that they do not have the budget. They will tell you that they want to 'partner' with you for 'exposure'.

Exposure does not pay the rent. Exposure does not fund your next round of hiring.

When someone asks for a discount, your answer should usually be No. If they truly cannot afford the price, then they are not your customer right now. That is okay. Not everyone is your customer. Mercedes-Benz does not cry because I might choose a different car. They know who they are for. You need to know who you are for, too.

Boldness is a Business Asset

We are building things that the world said we could not build. We are entering rooms where we were never invited. In that context, pricing is an act of defiance. It is you saying that your brain, your time, and your solution have a specific, high value.

You do not need an MBA to understand this. You just need to look at your bank account and your goals. If you want a business that lasts long enough to change your life and your community, you have to charge for it.

So, go back to your desk. Look at your pricing page. If you do not feel a little bit of a sting, a little bit of 'is this too much' in your gut, you probably priced it too low. Add that 30 percent back in. Take the apology out of your pitch deck. If the product is as good as you say it is, the right people will pay for it. And those are the only people who matter for your growth.